Terms of Service

Here you can read through our terms of service.

Terms of Service for all Online Lessons

Belgrade Language School offers a number of services aimed at helping people improve their Serbian and connect with the Serbian language and culture. The following section describes the terms which apply for our services.

1 Camera, Audio and Internet

1.1   Both the student and the teacher agree to have the camera and audio switched on during the whole lesson. If the student’s camera and/or audio do not work or stop working during the lesson in a way that the teacher cannot hold the lesson anymore, the teacher has the right to stop the lesson. In this case, the full lesson price will be charged. 

1.2   If the lesson must be stopped because the student’s internet connection is too slow or unstable, the full lesson price will be charged.

1.3   If the teacher’s camera, audio or internet connection do not function properly during the lesson, the student has the right to stop the lesson and ask for a replacement. In this case, the lesson will not be charged. 

1.4 Recording of the lessons is not permitted.

2 Payment and Refund

2.1   Payment for all online lessons must be issued in advance. 

2.2   BLS has the right to refuse offering its services to students whose payment has not arrived in time or is delayed. 

2.3   The student can buy a package of minimum 1, maximum 30 online lessons in advance. The bought package must be used up within 6 months of the purchase. If the package is not used up within 6 months after the purchase, the remaining lessons expire and the student does not receive a refund.

2.4   Students have the right to receive a refund for the lessons within 7 days after the purchase. In this case, the full amount is refunded except for possible transaction costs which apply.  

2.5   Purchased lesson credits cannot be transferred to another person. 

2.6   If students have bought a package but for any reason do not wish to continue with the lessons, they are entitled to receive a refund within 7 days after issuing the payment. After that, no refund will be issued. 

2.7   Lesson credits which were purchsed for one type of lesson cannot be transferred to other types of lessons, nor can they be used to purchase other products in the BLS online shop, such as the self-study courses or the assessment tests.

3 Lesson Scheduling, Rescheduling and Cancellation

3.1   Students have the option to schedule, reschedule or cancel their lessons either via BLS’s lesson scheduling software or via email. 

3.2   Cancellation and rescheduling are only possible for private lessons, not for the monthly group courses.

3.3   All private lessons can be scheduled up to 48 hours before the lesson and as early as 2 months in advance.

3.4   All private lessons can be rescheduled or cancelled up to 4 hours before the start of the lesson free of charge. 

3.5   If the student decides to cancel or reschedule the lesson within 4 hours before the start of the lesson, the full lesson price will be charged.

3.6   If a teacher is forced to cancel the lesson for any given reason at any time, they have to inform all concerned students about the cancellation as soon as possible and reschedule the lesson for a date and time that suits all concerned students. 

3.7   If the student without any prior notice does attend the lesson within the first 15 minutes of the lesson, the teacher has the right to cancel the lesson and the full price will be charged.

4 Free Trial Lesson

4.1   Students may receive a Serbian trial lesson for free. The trial lesson is free of charge and is in no way binding. Students may cancel or reschedule the trial lesson at any time.

4.2  If the trial lesson was scheduled but the student did not appear for the lesson and did not cancel it nor did they inform the teacher about any changes, the free trial lesson will expire and cannot be booked again.

5 Teacher

5.1   Students can choose their teacher and change teachers at any time.

6 Private Lessons

6.1   Private lessons are held one-to-one. 

6.2   The student cannot transfer the lesson credits to another person or to another product in the BLS online shop.

7 Pair Lessons/ Group lessons

7.1   Pair lessons are held two-to-one.

7.2   If pair lessons credits are purchased, they must be booked as pair lessons even if one person decides to stop participating or does not attend the lesson. Pair lesson credits cannot be split or changed into private lesson credits.

8 Group Courses

8.1 Group courses are held in groups of 2-5 students.

8.2 BLS guarantees that the group course is going to be held if confirmed to the students.

8.3 BLS does not guarantee the attendance of the group members. If the course started in a group, but certain members choose not to attend, the course is still going to be held at the agreed time even if no one is present in class.

8.4 It is not possible to reschedule an individual lesson of the group course. If a group course member doesn’t attend a lesson, it is not possible to have an extra lesson to compensate for what was missed.

8.5 Group course times may be changed throughout the course, but only if the teacher and all students agree. 

8.6 It is not possible to participate in multiple group courses. 

8.7 All course members can ask for a refund within 14 days after the purchase. After that, no refund is possible. 

8.8 If none of the group course schedules fit the student’s availability and the student can, therefore, not be added to any group, BLS will reimburse the full amount of the group course payment to the student.

9 Materials

9.1   All materials which are used in class are subject to copyright by Belgrade Language School or a third party. Therefore, the materials must not be copied and/or used for commercial purposes.

10 Self-Study Course

10.1  All materials which are used in the self-study courses are made by Belgrade Language School and are subject to copyright by Belgrade Language School. Therefore, the materials must not be copied and/or used for commercial purposes.

10.2  Students have the right to receive a full refund for the course during the first seven days after the purchase should they be dissatisfied with the course content.